Chapter 08 min
Overview & Glossary
Welcome to Rendum. How the platform works, the four agent layers, and the terms you'll encounter throughout the guide.
Documentation
Everything you need to run Rendum
Step-by-step guides for billing operators and tenant administrators. Each chapter is self-contained; the order matches the natural workflow.
End-User Guide
For billing operators and the customer-success team who run the platform day-to-day.
Chapter 210 min
File ingestion: eligibility upload, schema review
Upload CSV / XLSX / EDI 834 eligibility files. Schema detection, member resolution, dropped-member detection, and the state machine.
Chapter 312 min
Rules & Contracts: review, sign-off, override
Walk a contract PDF through the Layer 0 extraction pipeline. Confidence tiers, field overrides, sign-off, amendments, and mid-cycle overrides.
Chapter 411 min
Billing run: trigger, monitor, regenerate
Run the rules engine. Decision classes, completion criteria, regeneration, decision replay, and what the run produces.
Chapter 59 min
Exceptions: queue, resolve, escalate, dismiss
Anything the platform can't auto-resolve raises an exception. The queue, the four resolution actions, bulk handling, and how to keep the queue manageable.
Chapter 610 min
Exports: rosters, audit packages, evidence bundles
Three artifacts Rendum produces for downstream consumers: the billable roster CSV, the audit package PDF, and on-demand evidence bundles for single decisions.
Admin Guide
For tenant OWNER and ADMIN users who configure payers, users, integrations, and the tenant itself.
Chapter 110 min
Tenant Configuration
Tenant identity, time zone, encryption-key custodianship, retention windows, cohort benchmarks opt-in, and read replicas for Enterprise tenants.
Chapter 210 min
Users & Roles
The five RBAC roles, inviting users, editing roles, self-service password change, admin password reset, and the org-units partitioning option.
Chapter 312 min
Payers & Contracts
Adding a payer, uploading a contract, the Layer 0 extraction pipeline, sign-off, amendments, mid-cycle overrides, and the payer-file-schema lifecycle.